Turn Limbo Inventory Back Into Liquid Capital.
Returns should not take ten days to process. We automate the routing, inspection alerts, and restocking logic to get your inventory back on sale in 48 hours, not two weeks.
Why Slow Returns are Stalling Your Reinvestment
The £25,000 Freeze
High-value inventory sitting in a pending status on the warehouse floor instead of being available for sale, tying up significant working capital.
The Coordination Gap
Your customer service, warehouse, and operations teams currently communicate via fragmented Slack threads and emails to decide the fate of every single return.
Customer Friction
Refund delays lead to an influx of support tickets and preventable brand damage, increasing the burden on your customer service team.
Inventory Drift
our Shopify stock levels become increasingly inaccurate because returned items are not restocked promptly, leading to missed sales opportunities for out-of-stock bestsellers.
Anatomy of an Automated Returns Engine
Inbound Ingestion:
The system monitors your returns portal or warehouse scan events the moment a package is received, instantly identifying the SKU and original order value.
Valuation and Priority Filter
Our logic separates returns into priority lanes. Items with a value over £100 are fast-tracked for immediate inspection, while low-value items follow a bulk processing path.
Rule-Based Disposition
The engine applies your specific business rules to every return. If an item is marked as perfect condition by the warehouse, the system automatically triggers a restock in Shopify.
Instant Financial Resolution
Once the restocking or inspection is verified, the system communicates with Shopify Payments or your store credit app to resolve the customer’s balance without manual entry.
Citable Statistics for Enterprise Performance
Processing Velocity
Average restock time reduced from 7–10 days to under 48 hours.
Capital Recovery
Frees between £15,000 and £25,000 in frozen capital back into your active circulation.
Labour Efficiency
Coordination time reduced from 20 hours to under 5 hours weekly.
Customer Retention
Faster refunds and proactive updates lead to a measurable reduction in return-related support tickets.
From Audit to Automation in 4 Weeks
Discovery
We map your current reverse logistics flow to identify where the primary communication bottlenecks exist.
Scoping
We define your disposition logic based on product value, condition, and customer tier to automate decision-making.
Build
Our engineers build the API bridges between your returns portal, WMS, and Shopify backend.
Handover
We verify the automated refund and restock triggers to ensure 100% accuracy before moving to full automation.
FAQ
Yes, we integrate with Loop, Rever, and native Shopify returns.
Yes, damaged scans can route to a “Discount/Outlet” logic.
Yes, based on your confidence rules (e.g., refund on scan).
Yes, it can trigger a Klaviyo flow.
Yes, the millisecond it’s marked as restockable.
It automates the new order creation to lock in the customer.
Yes, it can alert your team to high-frequency return profiles.
Yes, by providing clean logs of refunds vs. restocks.
Yes.
Typically 3-4 weeks.
Is Your Infrastructure Capping Your Scale?
A 2-minute diagnostic to uncover your ‘Invisible Tax’.
2 stores will qualify for our manual deep-dive monthly.
